Refund policy

MONEY BACK GUARANTEE & RETURN POLICY

If you need to claim a refund, we will give you plenty of time to do it...in fact, up to 60 days from the date of your purchase. There is only one condition. If you are not happy with a product and you have more than one bottle of each, please don't start the second one as we can only refund one opened bottle of each product.

The following information is required to help speed up the processing time:

Your name
Order number (this is the number that you receive on both your email confirmation and the invoice which comes with the product)
Product name(s)
Product batch number & expiry date
Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us. But, if you would rather not, this requirement is optional)
Any other details which you think could be helpful (optional)

Our customer relations staff will contact you within 1 business days of receiving your email (care@nutrusta.com).

Once we have received this information, we will then issue you with a return authorization number so that the requested refund / return can be processed as quickly as possible.

HOW CAN I RETURN MY ORDER?

To return your product please send your products to the following addresses.

ATTN: Nutrusta (53 Formulas)
ORDER #
Receiving Dept.
807 Airport Access Road, Unit D
Traverse City, MI 49686,
United States

Please allow upwards of 7-10 business days (depending on your financial institution) for the refund to reflect back into your account.

You may find more information regarding our refund policy here.

NEED HELP WITH YOUR RETURN?

Simply contact us at care@nutrusta.com or our Live Chat.

You can find the Live Chat at the bottom right of your screen.

Best time to contact us is 7:00am and 6:00pm Eastern Standard Time 7 days a week, but we try to reply round the clock.:-)

This is an easy and effortless process for us to find your order.

You could call our number at 1.866.512.5511 but I assure you emailing us or leaving a message on Live Chat is the fastest way to get our attention.

More info below:

100% NO-RISK PROMISE.

Order right now with confidence. Try out your Nutrusta ‘Product’ for 60 days and if it doesn't work for you, you'll get your money back! There is absolutely no-risk in giving it a try.

Nutrusta strives to keep you totally fulfilled and gratified, which is why we offer a 60-day, money back guarantee. If at any point you decide we have not lived up to your expectations, remember your Nutrusta ‘Product’ is protected by the highest standard 100% money-back guarantee. Just send us the bottle and we’ll refund you to the last penny (less return shipping), no questions asked.

Within 60 days, if you are unhappy and would like a refund for your Nutrusta ‘Product’, here’s exactly what to do:

Contact the Nutrusta team by email or Live Chat (see above)

We will gladly provide you with our return address, so as not to waste any materials. 

We do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the bottle within 60 days from the date of original purchase for the refund to be valid.

We will refund your entire order, excluding return shipping costs, as long as all bottles purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come.

After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.

All matters regarding returns of Nutrusta Products must be conducted with place of purchase (Nutrusta.com, Nutrusta authorized reseller, etc).

Returning an Nutrusta ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by Nutrusta as the retailer, or the protections conferred contractually to participants in the Nutrusta Authorized Reseller program will unfortunately deem your transaction non-refundable.

Nutrusta defines ‘Product’ for the purpose of this policy as the sum of the following parts:

- Nutrusta physical products (sealed bottles/containers containing unaltered Nutrusta product)
- Nutrusta digital or marketing materials prescribed for distribution with the physical - - Nutrusta products, and Warranty protections held by Nutrusta as the retailer or conferred by Nutrusta in contractual agreement to authorized resellers.


Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Nutrusta is contractually bound to honor for example) are defined by Nutrusta policy as ‘materially different’ from Nutrusta products sold to end users (customers) by Nutrusta or participants in Nutrusta’s authorized reseller program, and thus are not authorized for resell.

Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Nutrusta under Nutrusta’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy.

Warranty protections as granted by Nutrusta to authorized resellers cannot be purchased or transferred, and are held exclusively by Nutrusta, except as conferred through mutual agreement between Nutrusta and participants in Nutrusta’s Authorized Reseller Program.

Need more help? Contact us at care@nutrusta.com